Question:  I’m a busy person, and I don’t have time to sit around all day for an appointment.  How can Electronic Hospital repair service fit within my schedule

Answer: 90% of our customer’s work, so we have many methods of making our schedules fit together. We offer time windows varying from 2-3 hours in duration, early and late appointments, and up to 30 minute call-aheads prior to a call to ensure that getting your appliance fixed doesn’t take up your day. Call us to make these sorts of special arrangements when we set your appointment.

Question:  Are model and serial number required to schedule a service call?

Answer:  Yes, they are needed in order to research your product and order parts that may be necessary, to complete your service quickly and efficiently. It is important that you NOT rely on identification numbers when found on the sales bill, shipping carton or owners manual (unless manually copied for the tag on the appliance).  These items usually only have partial  information and may cause improper parts to be ordered, as each model number could have up to 15 different versions. It is important that the exact and complete reference numbers be taken from the model plate on the appliance only. Moreover, when supplying the model number over the telephone, be aware that some letters sound similar and may be confused. Letters such as ‘S’ and ‘F’, ‘M’ and ‘N’, and ‘B’ and ‘D’ are the most frequently misheard. On these occasions try to make clear exactly which one you are referring to. E.g., ‘S’ as in Sam or ‘M’ as in Mary.

Question: Where do I find the model and serial number for my appliance?

Answer: There are as many possibilities as there are appliances, but here are a few common places to look:

• Refrigerators / Freezers: Usually the model tag is located near the top shelf of the fresh food section on a tag on the side wall.
• Top Load Washers: Model tag is most often inside the lid area where the lid shuts, though sometimes on top of the control panel area.
• Front Load Washers: Usually the tag is inside the area where the door shuts
• Dryers: Usually this tag is present where the door shuts
• Dishwashers: Usually the model tag is either on the tub frame where the door shuts, or sometimes directly on the side of the inner door panel.
• Cooktop: The model tag is inconveniently located on the underside of the cooktop, so it is most often accessed from the cabinet below the cooktop.
• Microwave: The tag is usually where the door shuts, or sometimes on the left wall inside the microwave on over the range units. On countertop models, this tag may be on the back side of the microwave instead.
• Wall Oven: The tag is often inside one of the doors, on the frame where the door closes.
• Freestanding Range: Usually you have to remove or open the bottom drawer, and the tag is on one of the legs that is normally covered by the drawer. Exception: On Maytag Gemini Freestanding Double Ovens, there is a flag similar to on a mailbox located on the upper rear of the control panel that lifts up to give you the model and serial number.
• Vent Hoods: The model tag is often located behind a grease filter on the underside of the hood.
• Dehumidifiers: Usually the tag is either hidden by the bucket or on the side of the unit.
• If these tips have failed or your product is not listed, begin the search. While not always easy to find, the model number is crucial in getting the correct parts for your model.

Question:  Do you carry Parts in your Service Trucks?

Answer:  Yes, we carry a very large inventory both at our shop and in our service trucks.  If we need to order a part we can usually have it here the next morning.

Question: Where can I locate owner’s manuals and documentation for my appliance?

Answer: Most manufacturers supply this information on their websites. A few examples are below:

• For GE and Hotpoint Appliances, try http://www.geappliances.com/service_and_support/literature/
• For Frigidaire and Electrolux Appliances, look at http://www.frigidaire.com/Owner-Center/Product-Support-Manuals/
• For Whirlpool and Maytag Appliances, check out http://www.whirlpool.com/manuals
• On LG Appliances, documentation is at http://www.lg.com/us/support
• For any other brand, a good bet is to find the manufacturer’s web site, find their support link, and there is usually an option to retrieve an owner’s manual there.

Question:  Are you factory trained and authorized to provide warranty and service contract repairs?

Answer:  Yes, it’s very important that a factory authorized service center work on your appliance.  They have training and tech support available for all the up to date service bulletins software updates and product information on your appliance or television.

Question: What products do you service?

Answer:  Washers, Dryers, Dishwashers, Microwaves, Stoves, Ovens, Refrigerators and Televisions.

Questions:  Can I expect a professional to come into my home?

Answer:  All our technicians are fully trained and insured and have passed a yearly comprehensive background check, driving record and drug test.

Question:  What form of payments to you accept?

Answer:  We accept Cash, Checks and all major credit cards at time of service.

Questions:  Where are you located and do you have office staff available to answer any questions that I might have?

Answer:  We are located at 258 Shunpike Road in Williston, Vermont.  We are a fully staffed shop available to answer your questions Monday thur Friday from 8am – 5pm and via email on the weekends      nancy@electronichospital.com